However you may have to pay a service fee. If you are out of warranty, still contact Apple. You can check your coverage online by simply entering your device’s serial number. Please note that you can cancel iTunes purchases and subscriptions easily. Simply choose your issue and select the support options available. If you need Apple Store and iTunes billing supports (e.g., refunds etc), you can easily contact Apple. You can get your questions answered via Twitter by simply tweeting your questions to Apple Twitter support is available everyday from 5am to 8pm (PT).ħ. App Store, iTunes Store, and iBooks Store billing Support ![]() ![]() This option is available for most Apple products. Simply you contact Apple (you may use any options described in this article to contact Apple), request a box and mail your device to an Apple Repair Center. If you are having a hardware problem and if you do not want to set up an appointment at an Apple Store or an Apple Authorized Service Provider this is another option that you may want to try. You can easily check the status of your repair online. This article explains how you can make a Genius Bar appointment. If your location is far from an Apple Store, you can make a reservation at an Apple Authorized Service provider. If you are having a hardware problem (e.g., your device is unresponsive, your Mac screen is cracked, your phone’s home button is not working etc), you can make a Genius Bar appointment. Here is how you can chat with Apple experts online. This way, your questions will be answered instantly. Apple will email you the chat transcripts so that keep an archive of your chats which may come in handy if you experience the same problem again. Live chat can be a convenient option for you. You can also schedule a phone call so that an Apple support technician will call you when it is convenient for you.Īpple also offer live chat support. Simply choose a product and then choose a topic and then select the phone support option. Note that you will need to enter your device’s serial number. Basically you provide a phone number and Apple will call you. You can start a support request to receive a phone support.You can view all phone numbers on Apple’s site.Or, on iOS devices or Apple Watch, go to Settings > General > About and on Mac go to Apple menu (upper-left corner of your screen) > About This Mac > and then click the Overview tab. Your serial number might be located on the surface of your device. Please have your product’s serial number ready. There are two ways to receive this type of support (1) you can call Apple (2) Apple can call you, if you start your support request online. (create your Apple ID, if you do not have one, you need one to participate)Īpple also offers phone support.If you do not have an Apple ID, you can easily create one. However if you want to participate (if you want to submit your own questions or answers for example), you need to sign in. Sign in to Apple Support forums with your Apple ID. You can read the content without registering or signing in. ![]() You can search other users posts or you can post your questions. A lot of Apple users submit questions and answers. ![]() The forum is a great place to learn, share and troubleshoot. This forum provides answers through knowledge sharing. Sending your product to an Apple Repair CenterĪpple offers a support community and technical support forum.Visiting an Apple Authorized Service Provider.Hardware repair and replacement support (components or parts of your device, keyboards, mouses etc):.Software (iOS, macOS etc) and service support (iCloud, Apple Music, Apps etc):.Here are the available methods for getting support: There are basically two support types that Apple offers. There are also numerous ways you can contact Apple Support. Furthermore, these warranties are in addition to rights provided by consumer law which may differ from countries to countries. You can extent your warranty up to two years by purchasing AppleCare+. Most Apple devices come with a 90 day complimentary technical support warranty and a one year limited, hardware warranty unless you buy additional warranties. This warranty provides hardware and software support. This article explains how you can contact Apple Support, if you face problems relating to its products and services.ĭepending on your locations, your support options and Apple warranties might differ.
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